Privacy Policy
Effective Date: September 15, 2026
1. Introduction
Helflix Studio Production ("Helflix", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or subscribe to our streaming service at https://helflix.com.
2. Information We Collect
- Account Information: Name, email address, hashed password, and account registration timestamp.
- Payment & Billing Data: Payment card information is processed directly by Stripe Inc. under PCI-DSS Level 1 certification. Helflix does not store raw credit card numbers or CVV codes on our servers.
- Usage & Viewing Progress: Episodes watched, playback timestamps, and video quality settings to enable resume-watching features.
- Device & Technical Information: IP address, browser type, operating system, and security tokens for fraud prevention and digital rights enforcement.
3. How We Use Your Information
We use collected data to:
- Provide, authenticate, and maintain your Helflix VIP Membership.
- Process billing transactions securely via Stripe.
- Enforce content security and prevent unauthorized video downloads or fraud.
- Improve website performance, user experience, and streaming delivery speed.
4. Cookies & Advertising (Google AdSense)
Helflix uses essential session cookies to maintain your login and streaming state. Third-party vendor services, including Google AdSense, may use cookies to serve relevant advertisements based on your visits to our site. You may opt out of personalized advertising by visiting Google's Ads Settings.
5. Data Protection Rights (GDPR & CCPA)
Depending on your location, you have rights to access, correct, delete, or export your personal data. To exercise these rights, please contact our Data Protection Officer at privacy@helflix.com.
6. Contact Us
If you have questions about this Privacy Policy, please reach out via Contact Support or email privacy@helflix.com.